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Style Showcase
Discover elegant designs and versatile styles crafted for every occasion
Recommended For You
Handpicked trends to complement your unique style
Tradition Touch
Embrace Elegance with a Timeless Blend of Culture and Style
Everyday Ethno
Comfort Meets Culture in Every Stitch
Unstitched elegance: Everyday Office
Design Your Dream, Stitch Your Story
Testimonials
Real Stories, Real Satisfaction
I'm in love with Silver Mountain's stylish and affordable clothing! Their pieces are ideal for any occasion, from casual wear to formal events.
Ajit Kumar
Silver Mountain offers top-quality clothing made from comfortable, breathable fabrics that are durable. I have never been disappointed with any purchase.
Moni Rai
I appreciate how Silver Mountain’s designs embrace all body types and styles. Their inclusive approach makes me feel confident and beautiful in their clothing.
Jagriti Kumari
The customer service at Silver Mountain is outstanding! They respond quickly to inquiries and resolve issues effectively. I am truly impressed!
Priya
Silver Mountain's commitment to sustainable fashion aligns with my values. I appreciate their efforts to reduce waste and promote eco-friendly production methods.
Abhishek
I've received numerous compliments on my Silver Mountain outfits! Their unique designs and attention to detail truly make me stand out in a crowd.
Puja Suman
As a busy professional, I appreciate Silver Mountain's versatile and easy-to-style pieces, which make getting dressed in the morning a breeze!
Keshvi
Silver Mountain's sales and promotions are unbeatable! I always find amazing deals on the latest fashion essentials.
Dakshi
The Silver Mountain community is both supportive and inspiring! I enjoy connecting with fellow customers and staying updated on the latest fashion trends.
Anshika
As a loyal customer of Silver Mountain for years, I have never been disappointed. Their consistent quality, style, and value continually bring me back for more!
SarthakNews & Updates
Discover What’s New and What’s Next
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Find Answers to Your Common Questions
Can I open and check the contents of my package before accepting delivery?
Currently, this feature is not available. You can open the package only after making the full payment to the delivery executive for Cash on Delivery (COD) orders. However, if you are not satisfied with the product, you can initiate a refund or replacement by contacting our customer care team for a hassle-free resolution.
What if the delivered product has minor fitting issues? Is there any option available?
As we operate exclusively online, we recommend consulting your local tailor for minor alterations. Please ensure you retain the original invoice for reference.
Why are certain sizes unavailable with Silver Mountain?
Our semi-stitched products come with extra margins, allowing flexibility to adjust sizes as per your requirement.
What is COD (Cash On Delivery)? Are there any additional charges for COD orders?
COD allows you to pay for your purchase upon delivery. Simply place your order and make cash payment upon receipt. Not all locations have COD options; please check by entering your pin code at checkout.
How do I place a cancellation request on Silver Mountain?
To cancel your order before dispatch, contact our customer care via phone or email. Cancellation requests are processed within 24 hours if the order has not been dispatched.
Why was my order cancelled by Silver Mountain?
Your order may have been cancelled due to one of the following reasons:
• The product is out of stock or discontinued.
• Inaccuracies or errors in pricing information.
How do I place a return or replacement request on Silver Mountain?
To return or replace a product, contact our customer care team via phone or email within 15 days of receiving the product.
I paid via Cash on Delivery. How will I get a refund?
For COD orders, refunds are issued as e-vouchers or via NEFT transfer to your bank account. We will require your bank details to process the NEFT refund.
How long does it take to receive a refund for a return?
Refunds are processed within 5-7 working days. For pre-paid orders, the refund will be credited to the original payment method. COD refunds can be processed as e-vouchers or NEFT transfers.
What if I receive a wrong product? Can I get it replaced?
If you receive the wrong product, you can request a replacement within 15 days of delivery. Alternatively, you can opt for a refund.
What is Silver Mountain's 15-day Return Policy?
You can return or replace products within 15 days if:
• You are dissatisfied with the quality.
• There are fitting issues.
• You received a defective product.
Returned products must be unused and in their original condition with all tags and packaging intact.
Can I modify my delivery address?
You can modify your house number, building number, street, and pin code before the order status changes to “Pending.”
Do I have to register to shop at Silver Mountain?
No, you can shop as a guest. However, creating an account provides benefits such as faster checkout, order tracking, and access to exclusive offers.
What should I do if I have trouble logging in?
If you face login issues:
• Check your login details (your username is the registered email address).
• Ensure your browser accepts cookies.
• Reset your password via the “Forgot Password” link if necessary.
• If the issue persists, contact customer care for assistance.
Is it possible to get an NEFT refund if I paid via Credit/Debit card or Netbanking?
NEFT refunds are only applicable for COD orders. Refunds for credit/debit card or net banking payments will be processed through the original payment method.
What are the modes of payment accepted on Silver Mountain?
We accept the following payment methods:
• Debit/Credit cards
• Net Banking
• Cash on Delivery (COD)
• E-vouchers
No, the total amount displayed at checkout includes all charges. For COD orders, you only pay the amount mentioned on the invoice.
My transaction failed, but the money was deducted from my account. What should I do?
Please contact customer care with your transaction details. We will investigate the issue and ensure your money is either credited back or the order is processed.
What are the benefits of creating an account on Silver Mountain?
Account holders enjoy:
• Exclusive offers and updates
• Discount coupons and cashback
• Faster checkout
• Order tracking
• Wishlist management
Why am I being charged GST?
GST is included in the product price for items sold at MRP. For discounted items, applicable GST is charged additionally based on the discounted price.
How do I pay with an e-Gift Voucher?
Enter your e-voucher code at the payment page under the “Discount Code” section. If the voucher value is insufficient, choose an additional payment method for the balance.
Is there a limit on how many e-Gift Vouchers can be used per order?
Yes, only one e-Gift Voucher can be applied per order.
Do e-Gift Vouchers expire?
Yes, e-Gift Vouchers expire 90 days from the date of issuance.
Still need help?
Contact us at +91 [Your Customer Care Number] (Monday to Saturday, 09:30 AM to 06:30 PM) or email us at customercare@silvermountain.com